Frequently Asked Questions
- Home/Office pick-up:
Your driver will be in front of the pick-up address at the specified in your reservation pick-up time.
- Orlando International Airport (MCO) pick-up:
Your driver will be waiting for you at baggage claim area and he/she will have a sign with your name.
*Virgin Atlantic baggage claim area is at terminal A 8. Even if passengers collect their luggage after they pass trough customs they will have to get to terminal A 8, Virgin Atlantic baggage claim area. The driver will wait there with a sign.
- Hotel/Resort pick-up:
Your driver will wait for you at the hotel drop off / pick up area. In most cases this is in front of the hotel entrance. He/she will have a sign with your name.
- Port Canaveral pick-up:
Collect your luggage and go to the cruise pick-up area. Your driver will be waiting for you at the commercial parking which is outside the pick-up area. There is no parking space in the pick-up area and the driver can not stay and wait for passengers. You have to call your driver when every body from your group has arrived with luggage. The driver will then come to pick you up.
The driver will call the cell phone number you have provided if he/she is not able to find you. You may also call your driver or our office in case you have any difficulties at the airport. Find your driver's name / cell phone number and pick-up instructions in your reservation.
- Oneway Trip:
The amount of the reservation and the gratuity are due after the trip.
- Round Trip/ More Trips:
Usually we ask our clients to pay the amount of the reservation after the first leg of their transportation and give gratuity after the last.
- Advance Payment:
We don't require an advance payment in order to secure your reservation. You may choose to pay in advance! In that case you will receive a receipt and an update on your reservation showing that you have already paid.
All fees and taxes are included in our rates. The only thing not included is the 20% gratuity to the driver.
You can pay with credit card, PayPal account or cash. Visa, MasterCard and American Express are accepted.There is additional 5% processing fee for credit card and PayPal payments.
We provide complimentary booster and child safety seats upon request. You should request the type and number of seats you need in advance.
Book your ground transportation as soon as you have your itinerary finalized. Make a reservation with our online form at least 2 days in advance. For reservation request within the next 48 hours, please call our office (407)-690-3330.
The driver's gratuity is 20% of the reservation amount. Its due once. For multiple trips you ca split the gratuity after each trip.
Twenty minutes grocery stop is free for round trips or more than one trip booked with us. Other stops may require additional payment.
All additional stops must be prearranged.
Yes, we work on holidays.
Twenty four hours a day, every day of the year if you need us we will be there!
We are monitoring flights' information constantly. As long as we have your flight's information (airline and flight number) your driver should know what time to be at the airport waiting for you.
We take your scheduled time with us very seriously so should you!
In the day of the disembarkations most of the cruise lines arrange the passengers into groups with suggested time to leave the ship. The groups are made based on the information you have provided the cruise line, about your plans after the cruise.
Usually the pick-up time from Port Canaveral is between 8:30 AM to 9:30 AM. If you have a late flight you may be one of the last to leave the ship, around 10:30 AM. The cruise ship will start boarding the new passengers after 11:00 AM.
Before you can leave the port you have to pass trough Customs. Make sure you have filled all the required documents and be informed about Customs' regulations. Please leave at least 30 minutes for disembarkation.
In occasions when the disembarkation takes longer than you have expected due to delay at the Customs or any other reason, please call your driver. For more information about your pick-up you can read the answer for Port Canaveral pick-up above.
- National flights:
You should be at the airport at least hour and a half prior your flight's departure time.
- International flights:
You should be at the airport at least two hours before your flight's departure time.